Text Lines Bolster Age-Friendly Communications in 3 NJ Locales

It’s a conundrum in most communities – local leaders try to share information in multiple ways, yet many residents still report being unaware of local services, programs, and events.

Three of New Jersey’s age-friendly community initiatives are trying a new communications innovation – a text line that combines a newer technology, artificial intelligence, with an older one that community residents of any age are comfortable using, smartphones.

The Age-Friendly Ocean County Text Line officially launched on Sept. 11 after local leaders spent three months piloting the platform described as a “closed AI database.”

Age-Friendly Leonia began piloting its “Ask Anything” text line in September, using the same tech platform that Ocean County is using, and Fair Lawn for All Ages expects to launch its own version some time before year’s end.

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